At Gartner IT Symposium/Xpo 2023, VPs Dave Aron and Naveen Mishra elaborate on the shift in AI's role from productivity to game-changing technology, how IT talent shortage affects investments, and how lighthouse principles and strategic decision-making affect successful AI integration.
IT leaders are poised to employ AIOps to combat the challenges faced by ITOps teams due to vast data volumes, alert fatigue and task prioritization. AIOps can potentially revolutionize IT operations, streamline alert management, and enhance overall reliability by combining AI and ML.
More than 90% of the enterprise software code base is open source. When it comes to using large language models, organizations are wary of using open-source LLMs due to security and privacy concerns, but that has not discouraged their use for entry-level business applications.
In today's world, employee expectations are rising manifold as they expect more than just desktop communications. Atos International applied a judicious mix of innovation and technology for service desk automation, including knowledge management and process standardization.