Case Study: Capita Expands Continuous Improvement Journey Across Worldwide Organization with CMMI
By embedding CMMI best practices across its global DDC, Capita has not only optimized its security protocols but also achieved significant improvements in quality and efficiency. Their commitment to continuous improvement has led to a robust distributed work model, streamlined collaboration, and a data-driven approach that ensures consistent delivery of high-quality outcomes.
From improving customer satisfaction scores to sustaining a 95% defect removal effectiveness rate, Capita's strategic focus on security and process excellence serves as a model for organizations aiming to achieve similar results in a dynamic and challenging environment.
Download this case study to understand how Capita:
- Boosted security measures by maintaining a 95% defect removal effectiveness rate.
- Increased delivery efficiency to 97.1% by streamlining collaboration.
- Exceeded performance benchmarks through a data-driven approach to continuous improvement.
