Jose Soares, director IT, The Capital Hotels and Apartments in South Africa, discusses how the luxury hotel embraced change with digital transformation, cloud integration and unique customer experiences. He offers insights on platform building, cloud adoption and generative AI innovation.
Accor Group has a global presence with more than 40 hotel brands across 110 countries. With unified customer relationship and content management systems, the company has set new standards for guest experiences worldwide.
Since it embarked on a transformative journey over a year ago, Dubai Holding Hospitality Asset and Jumeirah Group implemented intelligent automation and established a data lake to enhance operational efficiency, foster transparency and bolster data governance, ultimately leading to informed decision-making.
With times changing and data being the common denominator across business functions, both the CIO and CISO should cater to a common objective - customer experience and growth. The CIO and CISO of Fareportal give us a testimony of how both functions can work in collaboration.