As the financial services sector adopts digital transformation, it faces imminent challenges that require striking a balance between legacy and new technologies. A commitment to continuous innovation is essential for exceptional customer experience, and these challenges should not be overlooked.
Gartner's chief forecaster John Lovelock says despite the economic slowdown, CIOs will not halt funding digital initiatives, both for improving customer experience and increasing internal efficiency.
Calculating ROI is an age-old phenomenon. However, unlike the past, IT is now considered a long-term, strategic investment. While every penny counts, tech leaders need to keep in mind factors like business growth, productivity and customer experience while calculating return-on-tech investments.
Our website uses cookies. Cookies enable us to provide the best experience possible and help us understand how visitors use our website. By browsing cio.inc, you agree to our use of cookies.