Singer India, a heritage brand in the sewing machine and home appliance industry, is embracing digital transformation. MD and VC Rakesh Khanna discusses the company’s IT strategy, modernizing legacy systems, and initiatives like the Singer Live Assist program that are redefining customer experience.
Toby Walsh, laureate fellow at UNSW, sees AI as a technology for the survival of humanity and for achieving greater sustainable goals. However, he cautions against its devious nature due to the inherent biases and autonomy that can get out of control if not reined in.
To establish digital trust, World Economic Forum’s Daniel Dobrygowski recommends technologies to support goals of accountability and oversight, governance mechanisms, and allow inclusive, ethical and responsible use. He addresses the challenges in incorporating these principles in legacy IT systems.
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