Invest in Technology for Creating Value and ResilienceIttihad International Investment's Gigi Thomas on Tech-Cost Optimization
Organizations of all sizes should treat technology spending as an investment to enable transformation and strengthen their performance and growth. Learning from past disruptions, it is imperative to invest in technologies that can not only provide better returns but also give a robust resilience to withstand disruptions of any kind.
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"Before making investments, there is always room for identifying value. New technologies have enabled us to convert the requirements into value and demonstrate a great ROI," says Gigi Thomas, group head - IT and digital transformation at Ittihad International Investment. "As a group, we decided to replace legacy with a unified platform that gives us a consolidated dashboard to manage customer lifecycle value. For us, technology means cost optimization, better ROI and greater employee productivity."
In this video interview with Information Security Media Group, Thomas discusses:
- How tech investments in Ittihad act as an engine for digital transformation;
- The key drivers of growth that makes the group businesses sustainable in the long run;
- How digital projects help quantify the business value from tech investment in solutions such as ERP, HRMS consolidation, business process master list and time-sheet automation.
Thomas spearheads technology at Ittihad, which won the SAP Quality Awards (UAE) in the cloud transformation category. He was awarded CIO of the Year (Diversified Group) in 2021.