Why Integration Is a Major Challenge for CIOs

Persistent's Debashis Singh on How CIOs Should Integrate Emerging Technologies
Debashis Singh, CIO, Persistent Systems

Businesses encounter integration challenges as they try to embed emerging digital technologies into existing systems. Challenges also arise when enterprises use diverse tools and systems, and there is a need to "stitch it all together to drive business outcome," said Debashis Singh, CIO of Persistent Systems.

See Also: Endpoint Security Essentials for the C-Suite: An Executive's Digital Dilemma

Harvard Business Review's "The Year in Tech 2024" has identified integration as the biggest challenge for businesses.

"Integration is a big challenge for CIOs as there are highly distributed environments. Applications are on-premises, some are on the cloud, and there are some applications specific to a business need," Singh said. "This diverse [environment] of tools and systems should work together to drive business outcomes and experiences for employees or business users."

On average, a large organization uses 90 different tools. Top companies today use an average of 37 different tools or software platforms to run their day-to-day operations.

In this video interview with Information Security Media Group, Singh also discussed:

  • The need for a robust engine in the backend to integrate with different tools and systems in a hybrid cloud environment;
  • The challenges of aligning unique organizational processes with ERP systems;
  • The potential of AI in healthcare and financial services.

Singh is responsible for the strategy and operations of information systems and technology infrastructure. He has nearly 30 years of leadership experience in the IT industry, and his expertise includes driving digital transformation and cloud adoption.

About the Author

Brian Pereira

Brian Pereira

Sr. Director - Editorial, ISMG

Pereira has nearly three decades of journalism experience. He is the former editor of CHIP, InformationWeek and CISO MAG. He has also written for The Times of India and The Indian Express.

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