Digital Transformation , Video

Inside South Indian Bank's Four-Pronged Digital Strategy

Sony A. on Building Business Resilience Through Capacity Augmentation
Sony A., senior general manager and CIO, South Indian Bank

The rise in Unified Payments Interface, or UPI, adoption has prompted banks to reevaluate their technology infrastructure, necessitating robust capacity planning and elasticity. In line with the advisory issued by the Reserve Bank of India, India's central bank and regulator, the nearly 100-year-old South Indian Bank is augmenting its IT infrastructure to keep pace with business growth.

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In recent years, the bank has strategically prioritized enhancing its digital and technology capabilities. Recognizing the synergy between the two, it has segmented its efforts to maximize investment efficiency. "Our digital strategy is built on four pillars: indulge, nudge, purge and forge. We continually upgrade our tech infrastructure, adopting a flexible approach - cloud-first, on-premises or hybrid - to ensure optimal execution," said Sony A., senior general manager and CIO, South Indian Bank.

"In loan underwriting, the bank has transitioned from data models to scorecards, empowering AI and ML to autonomously make high-quality decisions without manual intervention," he said. "Our digital strategy focuses on seamless digital services across all customer touch points, while also encouraging traditional customers to adopt digital solutions."

In a video interview with Information Security Media Group, Sony also discussed:

  • Using large language models for hyper-personalized experiences with guardrails;
  • Elasticity and capacity planning to address dynamic changes in banking;
  • The role of CIO in driving collaboration, innovation and business goals.

With more than three decades of banking experience, Sony has played a pivotal role in building South Indian Bank's tech infrastructure, ensuring its competitiveness against other banks, big tech companies and fintech firms.

About the Author

Sandhya Michu

Sandhya Michu

Senior Assistant Editor - Editorial, ISMG

Michu is an experienced professional with over 10 years of expertise in the ICT industry. She has worked with leading media groups such as Cybermedia, 9.9 media and The Indian Express. Michu's focus areas include enterprise technology and government tech initiatives.

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