By 2027, at least 80% of all customer interactions will be performed by AI agents. The study by Zendesk paints a transformative picture of CX. As organizations, especially in the SaaS ecosystem, increasingly adopt AI agents, the shift toward outcome-based monetization is almost inevitable.
At CIO.inc's Cloud and AI Innovation Summit, IT leaders discussed the escalating costs of cloud computing and shared insights on strategic optimization and governance. The panel explored ways to ensure cloud investments deliver tangible value amid complex migration and modernization challenges.
BigBasket, a Tata enterprise, has built a sophisticated tech infrastructure to support its ambitious growth. Rakshit Daga, CPTO and head of SaaS at BigBasket, shares how the versatile platform manages everything from grocery warehouses to electronics, general merchandise and automotive spare parts.
KEC International Ltd. faced challenges including credential theft and misuse of privileged accounts. Pradipta Patro, head of cyber security and IT platform, explains how they resolved these issues with single sign-on and privileged access management solutions.
Supported by the Techstars' accelerator platform, Jalebi.io helps prioritize inventory management for restaurants. It centers on effectively handling inventory to enhance cost-effectiveness, combat wastage, theft and irregular restocking. It also curtails costs by 5% for every order fulfilled.
IoT is revolutionizing healthcare beyond just remote patient monitoring. The new frontiers in invasive procedures embrace IoT applications effectively. CIO Sreeni Venugopal says KIMSHEALTH takes the lead by implementing surgical sponge tracking and expanding its efforts to monitor other surgical equipment.
Charlie Winckless, senior director analyst, Gartner, discusses key considerations for cloud security, the shared responsibility model, and how identity management has become central to network security and cloud security.
The number of companies paying ransom has declined. This is primarily due to an advisory issued by OFAC in September 2021. The focus will now shift to mid-market companies this year, even as the larger companies get better at defending themselves, says Lou Steinberg, founder and managing partner at CTM Insights.
In a panel titled 'The Future of the Tech Org: Is Cloud Taking the Center Stage?' four industry practitioners discuss the impact of cloud on their organizations. They spoke about challenges, including visibility into cloud costs, cost optimization, capacity right-sizing and decisions about cloud models.
The astrologer is regarded as the default counselor in India. For decades, the astrology industry was unstructured and informal. But what if it could be on a platform where many astrologers and counselors offered their services to consumers?
India is witnessing a huge demand for insurance products. A digital platform is discussed as a high priority, and it will increase the distribution of insurance products across the country. This platform will bring together sellers and buyers of insurance products.
Demand for data center infrastructure is growing exponentially due to the rapid rate at which India is digitalizing consumer services. India also has a massive population of nearly 1.4 billion people, so these services will need to be provided at scale and in a short time.
While there is no single playbook for doing cloud right, certain standards have been established for better implementation. Cloud enables innovative companies to experiment fast, cheap and often. However, CIOs and tech leaders need to think of cloud as an investment, not an expense.
In the last five years, Africa has seen exponential growth in digital adoption. However, it also saw a rise in cyberattacks, with phishing being the hackers' first choice of attack. What is the current state of cybersecurity, and how are tech leaders dealing with challenges in implementing digital tech?
The CIO's role is not only of a cloud orchestrator or operator, they have to also manage the ever-expanding role of cloud, its costs, security of the data in the cloud and the service providers in a multicloud environment.
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