How UCSI Implemented Digital Payments for Better CX
Group CIO James Thang Explains UCSI's Digital Transformation Road Map
UCSI is a leading Malaysian conglomerate that is active in seven business domains namely education, consultancy, healthcare, hotels and travel, property, retail and technology. Launched in 2003 when its education arm was recognized by the Malaysian education ministry as one of the country’s foremost education providers, the streak of innovation has percolated to every key business and brand.
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James Thang, group CIO of UCSI, is committed to building a cutting-edge technology infrastructure and promoting a sustainable digital landscape. He said the ultimate goal is to enhance customer experience and facilitate self-service through a range of innovative digital solutions, including web and mobile applications, AI chatbots, digital payments and secure blockchain technologies. Regarding the use of ChatGPT in education, Thang emphasized that their educational institution seeks to guide students toward a responsible and fair use of technology.
"While we haven't considered banning ChatGPT, our aim is to promote its responsible use in a manner that is consistent with their overall educational mission," Thang said.
In a video interview with Information Security Media Group, Thang discusses:
- Introduction of digital payments for better customer experience;
- Cybersecurity challenges and securing infrastructure across geographies;
- Exploring innovative usage of AI and blockchain.
With over 25 years of corporate experience in software development, digital transformation, digitalisation strategy, IT project and people management, Thang leads the technology function of the entire UCSI group and its subsidiaries.
