How UCSI Implemented Digital Payments for Better CX

Group CIO James Thang Explains UCSI's Digital Transformation Road Map
James Thang, group CIO of UCSI

UCSI is a leading Malaysian conglomerate that is active in seven business domains namely education, consultancy, healthcare, hotels and travel, property, retail and technology. Launched in 2003 when its education arm was recognized by the Malaysian education ministry as one of the country’s foremost education providers, the streak of innovation has percolated to every key business and brand.

James Thang, group CIO of UCSI, is committed to building a cutting-edge technology infrastructure and promoting a sustainable digital landscape. He said the ultimate goal is to enhance customer experience and facilitate self-service through a range of innovative digital solutions, including web and mobile applications, AI chatbots, digital payments and secure blockchain technologies. Regarding the use of ChatGPT in education, Thang emphasized that their educational institution seeks to guide students toward a responsible and fair use of technology.

"While we haven't considered banning ChatGPT, our aim is to promote its responsible use in a manner that is consistent with their overall educational mission," Thang said.

In a video interview with Information Security Media Group, Thang discusses:

  • Introduction of digital payments for better customer experience;
  • Cybersecurity challenges and securing infrastructure across geographies;
  • Exploring innovative usage of AI and blockchain.

With over 25 years of corporate experience in software development, digital transformation, digitalisation strategy, IT project and people management, Thang leads the technology function of the entire UCSI group and its subsidiaries.

About the Author

Rahul Neel Mani

Rahul Neel Mani

Founding Director of Grey Head Media and Vice President of Community Engagement and Editorial, ISMG

Neel Mani is responsible for building and nurturing communities in both technology and security domains for various ISMG brands. He has more than 25 years of experience in B2B technology and telecom journalism and has worked in various leadership editorial roles in the past, including incubating and successfully running Grey Head Media for 11 years. Prior to starting Grey Head Media, he worked with 9.9 Media, IDG India and Indian Express.

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