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How a Financial Conglomerate Manages Digital Transformation

Digital transformation can be a daunting task for a multi-national company with hundreds of branches around the world. A cookie-cutter approach will not work. Here's how LOLC Holdings, a financial services conglomerate from Sri Lanka, manages digital transformation for its group companies.

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Even within the same industry - in this case, financial services - requirements vary across geographies, said Conrad Dias, global chief digital transformation officer, LOLC Holdings. For instance, support levels may differ, even though it is the same industry.

To tackle this challenge, LOLC has set up a global CIO office that looks at the digital transformation requirements for all its global companies "from an advisory perspective."

"We look at how we can use digital to provide services to customers in different parts of the world and different parts of our organization," Dias said. "When we launch a new product, we don't deploy it in its entirety in every country. Rather, we look at what is the base requirement of that country and then customize it."

In this video interview with Information Security Media Group, Dias also discusses:

• Digital transformation within the LOLC group companies;
• Digital empowerment for employees and customers;
• Establishing a digital culture across the organization.

Dias is a visionary business leader, technology strategist, futurist and thought leader with more than 30 years of experience in emerging technologies. He has been recognized with several awards and accolades for his contribution in the field of ICT.