Shubham Choudhary, AVP and deputy BU head, growth, Policybazaar, and Yash Reddy, chief revenue officer, MoEngage, discuss their omnichannel initiatives and innovative strategies to engage with diverse consumer demographics in the insurance industry.
Vinit Tople of Amazon outlined three key areas for implementing large language models - identifying use cases, deciding between building in-house capabilities versus buying off-the-shelf solutions, and mitigating the inherent risks associated with LLMs.
Credit risk is a persistent challenge for financial institutions, particularly in business lending. Ivan Perić, head of global artificial intelligence R&D at Synechron, discussed how AI can assess credit risk, ensure regulatory compliance and mitigate operational risks.
As quantum computing looms, experts emphasize the urgency of embracing quantum-safe strategies. They highlight the need for proactive measures to protect digital assets from future breaches, deliver long-term data security and ensure the integrity of encryption.
The business benefits of cloud computing are now transcending the conventional use cases. Sandeep Bhardwaj, COO and digital officer of HDFC Securities Ltd., delves into how the cloud-based HDFC SKY trading app could help in boosting transaction volumes.
Machines are gradually taking on activities of human customers such as research, negotiations and user reviews. The rise of the AI customers marks a shift from machines as passive tools to active participants in economic transactions, said Donald Scheibenreif, vice president and analyst at Gartner.
Mastercard, a global leader in payments, is expanding its use of artificial intelligence beyond traditional applications. The company has deployed AI to prevent fraud and enhance customer experience, efficiently handling a 20% increase in inquiries and navigating through extensive manuals.
For over a decade, several industries have embraced AI in various capacities. But generative AI proved to be a turning point, prompting CIOs and tech leaders to devise new ways to use AI to transform their businesses. At the Microsoft AI Tour in Mumbai, these leaders shared use cases, ideas and advice.
In the era of digital transformation, the insurance sector is undergoing a profound shift. Kayzad Hiramanek, COO of Edelweiss Tokio Life Insurance, delves into the impact of virtual agents, robo-advisory pitches, and service bot avatars on customer engagement and tailored offerings.
Bloomberg, JPMC, European Central Bank, Morgan Stanley, Nasdaq, HDFC ERGO and Commonwealth Bank Australia are harnessing generative AI to enhance productivity and customer experience. Generative AI has the potential to reshape job roles, redefine customer interactions and create new business models.
Sumoth C, VP and head of digital, and Minu Raghvan, VP - analytics, of Federal Bank, India, shed light on the bank's data-centric approach, and unveil plans for integrating generative AI to analyze CCTV footage for ATM hygiene and detection of suspicious behavior.
Building customer trust and confidence is paramount for Manish Sehgal, former CISO, AU Small Finance Bank. His defense-in-depth strategy was effective and he claims the bank has not encountered a security incident ever since they deployed zero trust policies across the organization and in its ecosystem.
Himanish Chaudhuri, partner and financial services industry leader at Deloitte India, and Vijay Mani, partner, banking and capital markets leader at Deloitte India, discuss trends as outlined in the Digital Banking Maturity report.
In a scenario fraught with ever-increasing cyberthreats, CISOs emerge as the guardians of the digital economy. The 2023 Security Organization and Compensation Study by IANS and Artico Search analyzes security organization planning across revenue segments and industries.
Vice President at Appgate, Mike Lopez, offers his expert analysis on the survey findings and how this year's results were unique to the most current cyber threats.
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