Jose Soares, director IT, The Capital Hotels and Apartments in South Africa, discusses how the luxury hotel embraced change with digital transformation, cloud integration and unique customer experiences. He offers insights on platform building, cloud adoption and generative AI innovation.
Accor Group has a global presence with more than 40 hotel brands across 110 countries. With unified customer relationship and content management systems, the company has set new standards for guest experiences worldwide.
During the pandemic, Tata Housing faced several challenges in standardizing HR processes, tracking HR operations, selling properties and ensuring employee engagement. Here's how the company transformed its HR framework to counter these challenges with digital solutions.
As the financial services sector adopts digital transformation, it faces imminent challenges that require striking a balance between legacy and new technologies. A commitment to continuous innovation is essential for exceptional customer experience, and these challenges should not be overlooked.
The increase in volume of threats caused the elevation of the CISO with new roles and responsibilities being assigned to them. Partnerships with the CIO and other business heads are imperative for driving business goals, say technology leaders and Gartner.
By leveraging advanced technologies and a strong focus on cybersecurity, UCSI Group has transformed into an innovation hub with a mission to expand access to digital payments and other services. Collaborating closely with regulatory bodies, the group is actively exploring new avenues for innovation.
Managing a vast automobile supply chain network poses massive challenges - especially when it involves thousands of garages and retailers. Here's how cloud-native enterprise apps helped myTVS overcome challenges and offer unique customer services.
Tableau visualizes data from across the schools, enabling timely intervention and providing valuable insights that not only reduce school exits but also enhance student performance and well-being. This has led to an overall improvement in the customer experience.
According to Johnny Russo, CDO of Lamour, customer experience and emotional connection are imperative for long-term profitability. The company has a threshold for responding to every customer query with the help of AI tools.
Toyota-Astra Motors Indonesia moves into its next phase of growth with digital innovations, including a four-stage big data implementation and an IoT-based telemetry solution to become a data-driven company that serves customers proactively.
Muath AlHomoud, CISO of Smart Digital Payment Company, in an interaction with Information Security Media Group, speaks about business challenges, cybersecurity landscape and privacy concerns facing the fintech industry in the Middle East region.
Gartner analysts and CXOs from Genpact, Dubai Investments, First Shanghai Group, Mahindra & Mahindra, and Airtel list improving customer journeys and leveraging the potential of emerging technologies like 5G among the top items on the 2023 agenda under the overarching pillars of sustainability and cybersecurity.
After successfully traversing two phases of his life as a researcher and corporate leader, Dr. Jai Menon, former global CIO of Bharti Airtel and a technologist par excellence, had just entered the third phase - entrepreneurship - before passing away this week. CIO.inc pays tribute to the visionary.
The cybersecurity industry is witnessing three fundamental shifts. Cybersecurity is no more about technology but a fine balance between people, processes and technology. Boards of directors will be more responsible for organizational risks and resilience. Cybersecurity will be leveraged as competitive advantage.
While the usage of robots has seen an exponential rise in various industries, including automotive, factory shop floors and more, the retail and logistic industries are the next ones to catch up. Here are some use cases of how robots are contributing in removing friction and enhancing customer experiences.