The aviation sector is harnessing the power of the AI revolution by incorporating advanced LLMs including ChatGPT, Claude2 and Bard to enhance customer experiences. Several use cases of gen AI have surfaced, benefiting companies such as Delta Air Lines, Lufthansa, JetBlue, Air India and Emirates.
Mastercard, a global leader in payments, is expanding its use of artificial intelligence beyond traditional applications. The company has deployed AI to prevent fraud and enhance customer experience, efficiently handling a 20% increase in inquiries and navigating through extensive manuals.
Himanish Chaudhuri, partner and financial services industry leader at Deloitte India, and Vijay Mani, partner, banking and capital markets leader at Deloitte India, discuss trends as outlined in the Digital Banking Maturity report.
Superapps are featured as one of Gartner's top 10 strategic technology trends for 2023. Jason Wong, distinguished VP analyst, Gartner, gives examples of how it can be used in banking, retail and other industries. He says superapps can take customer and employee digital experiences to new heights.
Coca-Cola's 'Create Real Magic' AI platform allows users to craft personalized digital greeting cards this festive season. Uncover transformative insights on how merging technology and branding helps develop innovative consumer connections, leading to AI-powered consumer engagement in the future.
By 2024, Gartner predicts the double-digit growth in AI chip demand and the democratization of generative AI and related technologies will follow the rapid adoption of AI by businesses and consumers. Analysts also forecast the rise of AI TRiSM - AI trust, risk and security management.
Jose Soares, director IT, The Capital Hotels and Apartments in South Africa, discusses how the luxury hotel embraced change with digital transformation, cloud integration and unique customer experiences. He offers insights on platform building, cloud adoption and generative AI innovation.
Accor Group has a global presence with more than 40 hotel brands across 110 countries. With unified customer relationship and content management systems, the company has set new standards for guest experiences worldwide.
During the pandemic, Tata Housing faced several challenges in standardizing HR processes, tracking HR operations, selling properties and ensuring employee engagement. Here's how the company transformed its HR framework to counter these challenges with digital solutions.
As the financial services sector adopts digital transformation, it faces imminent challenges that require striking a balance between legacy and new technologies. A commitment to continuous innovation is essential for exceptional customer experience, and these challenges should not be overlooked.
The increase in volume of threats caused the elevation of the CISO with new roles and responsibilities being assigned to them. Partnerships with the CIO and other business heads are imperative for driving business goals, say technology leaders and Gartner.
By leveraging advanced technologies and a strong focus on cybersecurity, UCSI Group has transformed into an innovation hub with a mission to expand access to digital payments and other services. Collaborating closely with regulatory bodies, the group is actively exploring new avenues for innovation.
Managing a vast automobile supply chain network poses massive challenges - especially when it involves thousands of garages and retailers. Here's how cloud-native enterprise apps helped myTVS overcome challenges and offer unique customer services.
Tableau visualizes data from across the schools, enabling timely intervention and providing valuable insights that not only reduce school exits but also enhance student performance and well-being. This has led to an overall improvement in the customer experience.
According to Johnny Russo, CDO of Lamour, customer experience and emotional connection are imperative for long-term profitability. The company has a threshold for responding to every customer query with the help of AI tools.
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