Sabre Corporation harnesses AI and cloud technology to revolutionize travel experiences, predict disruptions and offer personalized services. With a complete migration to Google Cloud, Sabre aims to address industry challenges and meet evolving consumer demands for seamless travel solutions.
Nguyen Xuan Phong, chief AI officer at FPT Software, explores how generative AI is transforming automotive design, the challenges it presents for cybersecurity and the broader implications for industries adapting to this fast-paced technological shift.
By moving its on-premises data to the cloud, Sabre is leveraging AI services in the cloud to solve the most complex problems for its customers. CIO Joe DiFonzo said they can use the data collected over decades to provide travel intelligence and improve travelers' experience.
From seamless bookings to integrated travel services, IndiGo's multi-cloud strategy is accelerating AI-driven customer solutions. In less than 18 months, the airline has migrated all of its workloads to the cloud and has since closed its data centers.
By 2027, at least 80% of all customer interactions will be performed by AI agents. The study by Zendesk paints a transformative picture of CX. As organizations, especially in the SaaS ecosystem, increasingly adopt AI agents, the shift toward outcome-based monetization is almost inevitable.
DataNoble, a customer experience management firm, uses manual transcription of telephonic and video interviews to ensure accuracy in capturing feedback on customer journeys. CIO Tiaan van Zyl explains why human touch is crucial in data representation.
When hiring gets tough whether because of a hot market with scarce talent or a cooling market with hiring freezes—skill gaps often emerge within teams, and it can be difficult to know where to turn to find qualified candidates or methods of bridging those gaps. Persistent skill gaps have long plagued the IT,...
Target plans to launch a generative-AI-powered chatbot for its store workers in August. The Store Companion chatbot will answer job-related questions, coach new employees, support operations management, and likely improve efficiency and customer service across nearly 2,000 stores in the U.S.
Shubham Choudhary, AVP and deputy BU head, growth, Policybazaar, and Yash Reddy, chief revenue officer, MoEngage, discuss their omnichannel initiatives and innovative strategies to engage with diverse consumer demographics in the insurance industry.
Girish Nayak, chief of technology and health UW and claims, ICICI Lombard General Insurance, discusses their cloud computing and data lake initiatives, AI/ML implementations, AI-powered chatbot RIA, IL TakeCare App. Instaspect, and project "Orion" to modernize legacy systems.
Operations at leading Indian eyewear company, Lenskart, were hampered due to an inefficient ticket management system, manual processes for tracking and managing IT assets, and security issues. Implementing ManageEngine's ServiceDesk Plus streamlined and automated its approach to managing IT assets.
The aviation sector is harnessing the power of the AI revolution by incorporating advanced LLMs including ChatGPT, Claude2 and Bard to enhance customer experiences. Several use cases of gen AI have surfaced, benefiting companies such as Delta Air Lines, Lufthansa, JetBlue, Air India and Emirates.
Mastercard, a global leader in payments, is expanding its use of artificial intelligence beyond traditional applications. The company has deployed AI to prevent fraud and enhance customer experience, efficiently handling a 20% increase in inquiries and navigating through extensive manuals.
Himanish Chaudhuri, partner and financial services industry leader at Deloitte India, and Vijay Mani, partner, banking and capital markets leader at Deloitte India, discuss trends as outlined in the Digital Banking Maturity report.
Superapps are featured as one of Gartner's top 10 strategic technology trends for 2023. Jason Wong, distinguished VP analyst, Gartner, gives examples of how it can be used in banking, retail and other industries. He says superapps can take customer and employee digital experiences to new heights.
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