DataNoble, a customer experience management firm, uses manual transcription of telephonic and video interviews to ensure accuracy in capturing feedback on customer journeys. CIO Tiaan van Zyl explains why human touch is crucial in data representation.
From personalized campaigns to advanced B2B platforms, Coca-Cola is transforming its business with AI. CEO James Quincey outlines the company's three-layered AI strategy - improving internal operations, enhancing sales and retailer partnerships, and exploring generative AI's potential in marketing.
AI-powered contact centers are transforming customer conversations by enhancing agent capabilities and managing routine interactions. Anil Kumar, CTO of Exotel, discusses transformational challenges and future innovations in enterprise contact centers.
Global FMCG leaders - P&G, Unilever, Nestle and Kraft Heinz - are harnessing AI to transform their businesses. From product innovation to supply chain optimization, AI is driving unprecedented efficiency and growth in the industry.
Target plans to launch a generative-AI-powered chatbot for its store workers in August. The Store Companion chatbot will answer job-related questions, coach new employees, support operations management, and likely improve efficiency and customer service across nearly 2,000 stores in the U.S.
Keeping up with market trends and evolving customer demands is key for all manufacturers. For Spykar Lifestyles, a 30-year-old Indian fashion brand, operational agility is non-negotiable. The company relies on accurate, real-time inventory and profitability data from its vast distribution network.
Sifat Jahan Nur, CIO of Bashundhara Group in Bangladesh, highlights customer experience and process efficiency as two key challenges. Through systematic process transformation, the company has achieved growth, improved customer experience, and enhanced efficiency.
Discover how Wema Bank embraced disruptive digital innovations with ALAT for Business 2.0 and the innovative Phygital Branch concept. Learn about the bank's focus on cybersecurity and its future plans, including the integration of generative AI to revolutionize customer experiences.
During the pandemic, Tata Housing faced several challenges in standardizing HR processes, tracking HR operations, selling properties and ensuring employee engagement. Here's how the company transformed its HR framework to counter these challenges with digital solutions.
Corporate CISOs under pressure to shrink budgets can reframe spending decisions as meeting the needs of three key constituencies: customers, insurers and regulators. Ensuring security drives revenue, said Jess Burn, a Forrester security and risk senior analyst.
Our website uses cookies. Cookies enable us to provide the best experience possible and help us understand how visitors use our website. By browsing cio.inc, you agree to our use of cookies.
