Video

Building a Platform for Personalized Astrology and Counseling

Entrepreneur Hemang Pandit on How to Leverage Digital to Improve Customer Services
Hemang Pandit, founder, MD and CEO, GaneshaSpeaks.com

The astrologer is regarded as the default counselor in India. For decades, the astrology industry was unstructured and informal. But what if it could be on a platform where many astrologers and counselors offered their services to consumers?

"I felt if I could put a brand in the market, it would unlock a lot of value. Hence I founded GaneshaSpeaks.com in 2003," says Hemang Pandit, founder, MD and CEO, GaneshaSpeaks.com.

GaneshSpeaks.com is a digital platform offering astrology, counseling services, products and content - consumed by millions of customers. Its customers can avail of personalized counseling and astrology services, with reports. GaneshSpeaks.com leverages digital technologies for the discovery and provisioning of its services.

"Being a B2C brand, our mission is to deliver a great customer experience whenever they come to any of our touch points," Pandit says. "We have to ensure that our customers never experience any downtime. Our apps and web-based services must be extremely responsive and fast."

To enable this, the company uses cloud technologies and services that provide autoscaling, redundancy, load balancing and failover.

In a video interview with Information Security Media Group, Pandit also discusses:

  • Discovery and provisioning of services using digital platforms;
  • Technology adoption to improve customer experience;
  • His roadmap to building an intelligent customer service platform.

Pandit's mission is to help the world live better. Previously he led the product development group at Hutch Telecom (now Vodafone Idea Limited).


About the Author

Brian Pereira

Brian Pereira

Sr. Director - Editorial, ISMG

Pereira has nearly three decades of journalism experience. He is the former editor of CHIP, InformationWeek and CISO MAG. He has also written for The Times of India and The Indian Express.




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